Shipping policy
Thank you for shopping with Cheecool. This Shipping Policy explains our fulfillment procedures, shipping timelines, and delivery terms for orders placed through https://www.cheecool.com/ (the "Site"). We encourage you to review this policy prior to completing your purchase.
Order Processing and Business Days
All orders are verified, packaged, and dispatched from our fulfillment partners within 1–3 business days following successful payment confirmation.
• Business Days: Monday – Friday (excluding federally recognized U.S. holidays).
• Daily Order Cut-off Time: 5:00 PM EST (Monday – Friday). Orders submitted after 5:00 PM EST will begin processing on the following business day.
• Fulfillment Review: Orders are processed after successful fraud screening and payment authorization. During peak promotional events or seasonal volume surges, processing may occasionally take an additional business day. If an unexpected operational delay occurs, we will notify you via email.
Shipping Destinations and Coverage
Cheecool primarily serves residential and commercial addresses within the United States, as well as select international destinations supported during checkout. Please ensure your delivery details are complete and accurate prior to placing your order. Deliveries to remote territories or international locations may experience extended transit schedules depending on local postal carrier operations and customs clearance procedures.
Estimated Delivery Timelines
Total estimated delivery time reflects both order processing and carrier transit schedules:
• Order Processing Time: 1–3 business days (Monday – Friday)
• Shipping Transit Time: 6–9 business days (Monday – Friday)
• Estimated Total Delivery Time: 7–12 business days
Delivery timelines are realistic commercial estimates and are not absolute guarantees. Unforeseen carrier transit interruptions, severe weather disruptions, federal holidays, or customs security checks may affect final transit times beyond our reasonable control.
Transparent Free Shipping
Cheecool provides Free Standard Shipping ($0.00) on all orders shipped to addresses within the United States and supported international destinations available at checkout. There are no hidden handling surcharges, unexpected fuel adjustments, or undisclosed convenience fees added to your order total during checkout.
Customs, Duties, and Import Taxes (International Orders)
All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Any applicable import customs duties, value-added taxes (VAT), brokerage handling charges, or local clearance fees assessed by destination authorities are the sole responsibility of the recipient. Cheecool does not collect or remit foreign import tariffs during checkout.
Tracking and Dispatch Confirmation
Upon parcel dispatch, an automated shipping confirmation containing your official carrier tracking number will be emailed to you. Please allow 24–72 hours after dispatch for tracking events to register and refresh on the carrier's public tracking portal.
Logistics Partners and Last-Mile Delivery
To provide reliable delivery of our shapewear apparel, orders are fulfilled through established logistics carriers and certified parcel distribution partners. Selected regional or national postal carriers handle final last-mile transportation directly to your designated delivery address.
Customer Responsibility for Delivery Address
Customers are strictly responsible for entering a complete, secure, and deliverable shipping address during checkout, including correct apartment, suite, or unit designations. Cheecool is not liable for delayed, failed, or lost shipments resulting from incorrect, ambiguous, or incomplete address details provided by the purchaser.
If you detect an address error immediately after placing an order, please contact hello@cheecool.com without delay. While our team will attempt to modify delivery details, address modifications cannot be guaranteed once an order has entered fulfillment or has shipped.
Missing, Lost, or Delivered but Not Received Packages
If your package tracking indicates "Delivered" but you are unable to locate the parcel, we recommend checking surrounding entrances, verifying with household members or building management, and confirming your submitted shipping address. Carriers occasionally scan packages as delivered 24–48 hours prematurely during route operations.
If the package is still not located after 48 hours following the marked delivery timestamp, please contact us at hello@cheecool.com with your order number. We will coordinate directly with the delivery carrier to investigate the parcel route. Please note that where a carrier provides formal delivery confirmation with matching GPS coordinates, Cheecool is not liable for packages stolen or misplaced post-delivery.
Damaged, Defective, or Incorrect Deliveries
Please inspect your garments upon arrival. If an item arrives damaged, defective, or incorrect, contact hello@cheecool.com within 48 hours of delivery with your order number, clear photographs of the garment and outer packaging, and a concise explanation of the issue. We will review your claim promptly and arrange a replacement or refund in accordance with our Return & Refund Policy.
Order Modifications and Cancellations
Because our operations prioritize rapid fulfillment dispatch, order cancellation or modification requests must be submitted immediately to hello@cheecool.com. Once an order has entered fulfillment or has shipped, it cannot be intercepted or canceled. In such cases, customers must receive the delivery and follow our standard Return & Refund Policy.
Contact Information
Store Name
Cheecool
Website
https://www.cheecool.com/
Email
hello@cheecool.com
Phone
+1 386-991-0539
Business Address
775 SUGAR CANE LN, PORT ORANGE, FL 32129-3732, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Last Updated
September 14, 2026
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