Refund policy
At Cheecool, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines our return eligibility, step-by-step return process, refund terms, and return shipping responsibilities for all orders placed on https://www.cheecool.com/.
30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date your package is verified as delivered by the carrier tracking system to request a return. Return requests initiated after 30 calendar days from the verified delivery date cannot be accepted.
Shapewear Hygiene & Eligibility Requirements
Due to the intimate nature of shapewear and body contouring apparel, strict health and sanitary regulations apply to protect all customers. To qualify for a return and full refund, items must satisfy the following conditions:
• When trying on garments for sizing and fit, you must wear appropriate undergarments underneath. Items showing signs of direct skin contact, friction wear, stretch deformation, or bodily residue cannot be accepted.
• Items must be unwashed, completely unaltered, and free from any odors, perfume, makeup, deodorant marks, pet hair, or signs of wear.
• All original protective hygienic liners, product tags, and branded packaging must remain completely intact, untampered, and securely attached.
• Items must be accompanied by proof of purchase, such as your Cheecool order number or purchase confirmation email.
• Items returned with broken or removed hygienic liners, detached tags, washed fabrics, or visible signs of wear will fail our sanitary inspection and will not be eligible for a refund. Ineligible items will be held for disposal or can be returned to the customer at the customer's expense upon request.
Non-Returnable Circumstances
The following items and conditions are strictly non-returnable and non-refundable:
• Garments returned with broken, removed, or repositioned hygienic strips.
• Garments that have been washed, worn, soiled, altered, or damaged through misuse.
• Items damaged due to improper care, stretching, or failure to follow fabric care instructions.
• Unauthorized returns, including parcels dispatched without prior return authorization or packages arbitrarily refused at delivery.
Restocking Fees
We do not charge any restocking fees ($0.00) on eligible returns.
Return Shipping Costs
• Customer Responsibility (Personal Preference / Sizing): If you wish to return an item due to personal preference, change of mind, or selecting an incorrect size or color, you are responsible for covering all return shipping expenses. Customers must use a trackable carrier service. If an untracked return package is lost in transit before reaching our facility, Cheecool cannot issue a refund without physical receipt or verified carrier proof of delivery.
• Cheecool Responsibility (Damaged, Defective, Incorrect, or Carrier-Lost Items): If you receive an item that is damaged in transit, defective in material or workmanship, or incorrect due to our fulfillment error, Cheecool will cover the return shipping costs, provide a prepaid return label, or arrange an appropriate replacement or refund solution at no additional cost to you.
Damaged, Defective, Incorrect, or Lost Package Procedure
Please inspect your package thoroughly upon delivery. If your item arrives damaged, defective, or incorrect, please notify us at hello@cheecool.com promptly upon delivery, within our 30-day return window, with the following details:
• Your order number and the email address used during checkout.
• Clear photographs displaying the specific defect, incorrect item, or damaged area.
• Clear photographs of the external packaging and the shipping label.
If your tracking status shows extended carrier inactivity or confirms the parcel was lost in transit, contact us with your order number. Once carrier loss is verified, we will issue an authorized replacement or full refund without requiring a physical return.
Exchanges
We do not offer direct exchanges. If you require a different size, color, or style, please initiate an authorized return for your eligible original item and place a separate new order on our website.
How to Initiate a Return
1. Contact us at hello@cheecool.com within 30 calendar days of delivery. Include your order number, purchase details, and the reason for your return request.
2. Once authorized, our team will provide step-by-step return instructions and confirm our designated return facility details.
3. Securely pack the item in its original packaging with all protective liners and tags attached, and ship the parcel using a trackable carrier service.
4. Email your return tracking number and carrier name to hello@cheecool.com so our team can monitor and verify your incoming return.
5. Please do not dispatch packages to our business address without prior authorization. Shipments sent without prior confirmation and verification cannot be identified, tracked, or processed.
Designated Return Address
Cheecool
775 SUGAR CANE LN, PORT ORANGE, FL 32129-3732, United States
Inspection & Refund Processing
• Upon physical arrival at our facility, our inspection team will examine the returned merchandise within 1 to 3 business days to verify compliance with our sanitary standards.
• We will notify you by email once the inspection is complete regarding the approval or rejection of your refund.
• If approved, your refund will be automatically processed to your original payment method. The refund amount will equal the net purchase price paid for the item after applicable discounts.
• After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
• Approved refunds cover the purchase price paid directly to Cheecool; third-party import duties or destination customs fees are non-refundable.
Order Cancellations & Modifications
Orders can only be modified or cancelled prior to entering fulfillment. If you wish to make changes, please email hello@cheecool.com immediately. Please note that sending a cancellation request does not guarantee immediate cancellation until explicitly confirmed by our customer support team. Once an order has entered fulfillment or has shipped, it cannot be intercepted and must follow the standard return procedure upon delivery.
Contact Information
Store Name
Cheecool
Website
https://www.cheecool.com/
Email
hello@cheecool.com
Phone
+1 386-991-0539
Business & Return Address
775 SUGAR CANE LN, PORT ORANGE, FL 32129-3732, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Last Updated
September 14, 2026
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