Payment Terms
This Payment Policy explains payment-related terms for purchases made through https://www.cheecool.com/ (the "Site"), operated by Cheecool.
Accepted Payment Methods
The payment methods available for your order are displayed at checkout. Availability may vary depending on your location, device, and payment provider.
Payments are processed through Shopify checkout and the applicable payment service providers. Successful payment authorization is required before an order can proceed to fulfillment.
Prices, Currency, and Order Total
Please review the currency, products, applicable discounts, taxes, and final order total displayed at checkout before submitting your payment.
Cheecool offers free standard shipping to the destinations we serve. Customs duties or import taxes may apply to international orders independently of shipping charges. Please review our Shipping Policy for the applicable international delivery and customs arrangements.
If your payment method uses a different currency from the transaction currency, your bank or payment provider may apply currency conversion charges or foreign transaction fees. Contact your provider for information about its rates and fees.
Payment Processing and Security
Payment details submitted at checkout are handled by Shopify and the applicable payment service providers to process your transaction.
Do not send your full card number, card security code, account password, or one-time verification code to Cheecool by email or through a customer support message. For payment assistance, provide your order number, if available, and a description of the issue without including sensitive payment credentials.
Payment Authorization and Charges
When you submit an order, your payment provider may authorize the transaction and place a temporary hold on funds or available credit. A pending authorization is not necessarily a completed charge.
The timing of authorization and collection of payment may vary by payment method. If you are unsure whether a transaction is pending or completed, please check with your bank or payment provider.
Order Review and Verification
Please provide accurate billing and contact information when placing your order. We may review an order or request clarification if payment authorization fails, information is incomplete or inconsistent, or a payment security concern requires further review.
If payment or necessary order information cannot be verified, we may pause processing or cancel the order. We will contact you using the information provided at checkout if further information is needed or the order is canceled.
If a review is expected to delay processing beyond our published order processing time, we will notify you of the delay and the available next steps.
Cancellations and Refunds
Please contact us promptly if you wish to cancel an order. Whether we can accept a cancellation request depends on the order's processing status. Submitting a request does not, by itself, confirm cancellation.
If an order is canceled before payment is collected, we will cancel or void any outstanding authorization as applicable. Your bank or payment provider determines when the pending hold disappears from your account.
If Cheecool cancels an entire order, or confirms your request to cancel an entire order, after payment has been collected, we will initiate a refund of the full amount paid for that order.
If only part of an order is canceled, we will refund the amount actually paid for the canceled items, accounting for discounts applied to those items and including any associated tax collected.
Returns and related refund eligibility are described in our Return & Refund Policy.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
Failed or Declined Payments
If your payment is declined, check your payment details, billing information, and available funds or credit. Contact your bank or payment provider if the issue continues.
If you are unsure whether a payment succeeded, check for an order confirmation and review your payment account before trying again. You may also contact us to check whether an order was received.
Order Confirmation
An order confirmation acknowledges receipt of your order, not shipment. Please refer to your payment provider's transaction records for the status of a payment authorization or charge.
Please review your order details and contact us promptly if you notice an error. We will check whether a correction is possible based on the order's processing status.
Billing Questions and Unauthorized Transactions
For questions about a charge associated with a Cheecool order, please contact us with your order number, if available, the transaction date, and the amount in question. Do not include full card details or security codes.
If you suspect an unauthorized transaction, contact your bank or payment provider promptly. You may also contact Cheecool so we can investigate any associated order. Contacting us is not a condition of exercising your rights with your bank or payment provider.
Contact Information
Store Name
Cheecool
Website
https://www.cheecool.com/
Email
hello@cheecool.com
Phone
+1 386-991-0539
Business Address
775 SUGAR CANE LN, PORT ORANGE, FL 32129-3732, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Last Updated
September 14, 2026
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